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Voice & Multimedia Solution

A. Telepresence and Video Conferencing

Telepresence is known as the highest level of videoconferencing, taking it to another level. This technology allows people in different locations to share a conference in which they can enjoy a sophisticated set of stimuli, feeling they are free of borders of the boardroom. Effectively obliterating the distance barrier, it offers a significant cut in cost of travel and time.

B. Contact Center

C. VoIP & Call Center Solutions Unified Communications

- VOIP Phones

VOIP is an acronym for Voice over Internet Protocol, or in more common terms phone service over the Internet. IP Phones extends consistent communications services to all your employees no matter where they may be working. Afaaq offers IP Phones solutions to extend highly secure, reliable, and consistent communications services to all your employees whether they are in main campus locations, at branch offices, working remotely, or are mobile. IP Phones transmits voice communications over the network using open-standards-based Internet Protocol.

You can use IP Phones solutions to:

- Provide highly secure, reliable, scalable communications that take advantage of your LAN and WAN.
- Improve employee agility and productivity through integration with innovative Unified Communications and third-party applications.

IP telephony solutions comprise two categories:

• Design and installation of LAN, WAN and Metropolitan data networks with Hierarchical or Ring Architecture.
• Provision of Routing, Core, Distribution and Access layer Switching solutions with adequate protocols.
• Comprehensive network management services covering nodes fault detection and asset management services.
• Design and installation of enterprise Wi-Fi Systems.

- Call processing

- IP phones

• Wired

• Wireless

• Softphones

- Call Center Solutions

Call center solutions include any call center provider or kind of software that supports Call Center. Call center solutions are products and services that solve the specific need for customer relationship management (CRM)
A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center. Software that runs a complete call center system would also be considered a call center solution.
Afaaq offers total integrated call center solution including hardware, software and telecommunication network components required for contact center operations. A contact center, in its most basic form, consists of:
Hardware: This includes hardware components such as LAN (Local Area Network), Voice Logging, Automatic Call Distributor (ACD), Predictive Dialer, and Computer Technology Integration (CTI)
Software: This includes Customer Relationship Management (CRM), artificial intelligence, and other marketing-related integrations to manage communications with customers.
VOIP / Telecom Network: Just like you need to register your mobile with a telecom operator, you need a telecom network to operate your contact center. Voice-Over-IP (VOIP) Technology is the most popular form of telecommunication in a contact center.

Afaaq solutions include:-

• Inbound Call Center
• Outbound Call Center
• Blended Call Center
• Virtual Call Center
• Offshore Call Center
• Web Enabled Call Center


Afaaq provides rich variety of applications on TV, based on IP network deployment.
It mainly offers End to End integrated HD IPTVsolutions comprising STB Receivers Farms, Head End Systems, Middleware, Video Servers and Video distribution network supporting life and Video on Demand (VOD) Channels.